WhatsApp AI Automation
In short: I build AI agents and automations on the WhatsApp Business Platform that reply to customers in seconds, answer from your real information, qualify leads, book appointments and send order updates, with a real person one tap away. It's built for markets where WhatsApp is the storefront: Dubai and the GCC, Kerala and the rest of India.
What I set up
- WhatsApp Business Platform (API) onboarding: business verification, your number (including Meta's coexistence option if you already use the WhatsApp Business app) and message templates. My WhatsApp Business API guide for the UAE covers how setup and Meta's per-message pricing work.
- An AI agent that answers free-text questions about prices, availability, delivery, timings and policies, in English, Arabic, Malayalam or a mix, tested on your real messages.
- Lead capture and qualification that asks the right questions and passes hot leads to your team with a summary.
- Bookings and confirmations straight into your calendar or booking system.
- Order, delivery and reminder updates as approved utility templates, including cash-on-delivery confirmation for ecommerce.
- A shared team inbox and human handoff so complaints and high-value conversations always reach a person.
Who it's for
Clinics, real estate agencies, ecommerce and D2C brands, education providers, restaurants and cafés, travel and hospitality, and service businesses that get dozens or hundreds of WhatsApp messages a day.
How a project runs
- Discover. We export a sample of your WhatsApp conversations, find the questions that repeat most and agree what the agent should and shouldn't handle.
- Design & build. I set up the platform, write the knowledge base and tone with you, connect your systems and test with real past messages.
- Deploy & improve. We launch with a clear "talk to a person" option and review conversations closely in the first weeks.
Why it pays off
The first credible reply usually wins the customer, and WhatsApp messages are read far more than email. An agent that answers at midnight, on Fridays and during rush hours means fewer missed leads and a team that spends its time on the conversations that need it. My article on how WhatsApp AI agents cut support costs goes deeper.
Frequently asked questions
Can the agent reply in Arabic or Malayalam?
Yes. Current AI models handle Arabic, Malayalam (including Malayalam typed in English letters) and mixed-language messages well enough for customer conversations. We test with your real messages before launch and keep a human handoff for anything unclear.
Do I need the WhatsApp Business API?
For AI agents, integrations and multiple team members, yes. The free WhatsApp Business app only supports basic quick replies. Meta charges per delivered message on the API, with rates by category and country.
Can I keep using my current WhatsApp number?
Usually. If it's on the WhatsApp Business app, Meta's coexistence onboarding lets you keep using the app for one-to-one chats while the API runs the automation. Some app features change on a coexistence number, so we check the trade-offs first.
Will customers know they're talking to an AI?
They should. We make it clear that an assistant handles the first replies and that a person is always available. Customers mostly care about getting a fast, useful answer.
Let's talk about WhatsApp AI Automation
Tell me about your workflows and goals. In a free 15-minute call I'll tell you honestly what's worth building, and what isn't.