AI Agents & Workflow Automation
In short: I design and build AI agents and automations that handle the repetitive, high-volume parts of your business, such as answering customers, following up leads, updating records and preparing reports, connected to the tools you already use. Your team keeps the work that needs judgement.
What I build
- Customer support agents that answer from your real policies, product data and order history, around the clock, and hand over to a person when they should.
- Sales and lead follow-up agents that reply to every enquiry within minutes, qualify it and book the next step. (More on why speed matters.)
- Operations automations that move data between your CRM, spreadsheets, store, accounting and messaging tools without copy-paste.
- Internal assistants that answer staff questions from your own documents, using retrieval (RAG) so answers stay current. (RAG vs fine-tuning explains why.)
- Reporting automations that assemble the numbers you check every week and send them to you.
Who it's for
Businesses where the same questions, the same data entry or the same follow-ups eat hours every week: ecommerce brands, agencies, clinics, education providers, real estate teams, B2B service firms and SaaS companies. If you're not sure where to start, my guide on which workflow to automate first walks through the scoring I use.
How a project runs
- Discover. We map the workflow and pick the one with the highest return and lowest risk, and agree the number that proves it worked (hours saved, response time, tickets deflected).
- Design & build. I build the agent or automation, connect it to your systems and test it on real past examples, with you reviewing as it takes shape.
- Deploy & improve. We launch with a human handoff and logs you can read, review the conversations in the first weeks, and keep refining.
Selected work
- AI Agent Workflows (software firm): automated repetitive operations, saving over 40 hours per week and freeing the team for higher-value work.
- Support Copilot (AI agent): instant 24/7 answers that deflect 65% of repetitive tickets and cut wait times to seconds.
- Marketing AI Agents (marketing agency): scaled content and outreach 5x without adding headcount, generating 200+ qualified leads a month.
Frequently asked questions
What's the difference between an AI chatbot and an AI agent?
A chatbot answers questions. An AI agent can also take actions in your systems, such as checking an order, updating a CRM record or booking an appointment, with guardrails and a human handoff. The full comparison is in AI chatbot vs AI agent.
Which tools do you build with?
Whatever fits the job and your stack: custom code where reliability and control matter, and automation platforms such as n8n, Make or Zapier where they're the faster, simpler option. I compared them in n8n vs Make vs Zapier.
How long does a first automation take?
A focused first build typically takes a few weeks from discovery to launch. Larger programmes are delivered in phases, each with its own measurable result.
Do you work with businesses outside India?
Yes. I'm based in Malappuram, Kerala, and work remotely with businesses in Dubai and the GCC, the UK and the US, as well as across India.
Let's talk about AI Agents & Workflow Automation
Tell me about your workflows and goals. In a free 15-minute call I'll tell you honestly what's worth building, and what isn't.